At Ankkshi, we take great care in curating, inspecting, and securely packaging every single piece of jewelry. Due to the delicate and intimate nature of jewelry items, we do not offer returns, cancellations, or exchanges for change of mind.

Returns or replacements are only applicable if the product delivered is damaged in transit or incorrect.

Mandatory Unboxing Video Requirement (🚨 Important) To claim a replacement or refund for a damaged or incorrect item, a continuous, unedited unboxing video is strictly mandatory.

• The video must start before you cut open the outer Delhivery plastic courier flyer.
  
• The video must clearly show the shipping label, the opening of the box, and the condition of the jewelry in a single, unbroken take.
  
• Claims made without a valid unboxing video will unfortunately not be entertained, as we require this proof to raise transit disputes with our courier partner.
  

How to Report an Issue If you receive a damaged or incorrect item, please email us at support@ankkshi.com within 48 hours of delivery. Please attach the unboxing video along with your Order ID.

Resolution & Conditions Once verified by our team, we will happily arrange a free replacement of the same item, or issue a full refund to your original payment gateway.

• The item must be entirely unused.
  
• The item must be kept in its original branded box and packaging.
  

Contact Us For any questions regarding your order status or delivery, please reach out to us at: support@ankkshi.com